Five years ago we asked customers of Merseyrail to tell us what they thought of the train service and stations and what improvements they would like to see in the future.

Over 32,000 people had their say.

The feedback you gave us helped to shape our targets for improvement to the services on trains and in stations.

Five years on we would like to ask for your help again so that we can continue to meet your needs by knowing what you think and what you want. This will help us to help you in the future.

We hope you will take the time to complete this survey. Thank you.

 

1. On average, how many days each week do you travel on Merseyrail?

  

2. What is the purpose of your most regular journeys on Merseyrail?
(Please tick ONE only)

  






If other, please specify:   

3. Thinking about using Merseyrail over the past year, overall how would you rate the trains for each of the following?
(features are listed in no particular order)

  
(Merseyrail trains)
Very Good
Good
Okay
Poor
Very Poor
  
Reliability
 
Punctuality
 
Cleanliness
 
Price of tickets
 
Helpfulness of staff
 
Ease of getting on and off
 
Comfortable journey
 
Information - announced
 
Information - written
 
Personal safety and security

 

4. Merseytravel and Merseyrail want to keep improving our service to you.

Thinking about the trains, please tell us what you think needs the most improvement on the trains in the next 5 years.

  

The first priority for improvement should be

The second priority for improvement should be

The third priority for improvement should be

The fourth priority for improvement should be

Anything else you would like to tell us
(Max Characters - 250, please send an email to comment@merseyrailsurvey.org.uk with longer comments)

5. Please enter the name of the station where you usually get on the train.

  

Thinking about using Merseyrail over the past year, overall how would you rate that station for each of the following?
(features are listed in no particular order)

  
(Stations)
Very Good
Good
Okay
Poor
Very Poor
  
Cleanliness
 
Weather protection
 
Staffing (number of people available)
 
Buying tickets
 
Personal safety
 
Helpfulness of staff
 
Availability of seating
 
Information - announced
 
Information - written
 
Toilets
 
Up keep and repair

 

6. Merseytravel and Merseyrail want to keep improving our service to you.

Thinking about the stations overall, please tell us what you think needs the most improvement in the next 5 years.

  

The first priority for improvements to the station should be

The second priority for improvements to the station should be

The third priority for improvements to the station should be

The fourth priority for improvements to the station should be

Any other comments
(Max Characters - 250, please send an email to comment@merseyrailsurvey.org.uk with longer comments)

7. And finally...

  

Did you know that over the last 5 years Merseyrail have:
Yes
No
  
Been in the top 3 train companies in the UK for punctuality
 
Refurbished the fleet of 59 trains
 
Installed CCTV on all 59 trains
 
Appointed an additional 35 security officers
 
Put electronic ticket gates at 7 of the busiest stations
 
Upgraded and extended the CCTV at 66 stations
 
Opened ‘M to Go Shops’ in 3 stations
 
One of the safest and most secure networks in the country
 
A new system for issuing tickets at 62 stations
 
Introduced school liaison officers
 
The lowest average fares in the country
 
Provided free parking facilities at Merseyrail Stations
 
Enforced the ‘no feet on seats’ rule




 

The Future...

  

How would you like to see Merseyrail develop its overall service in the next 10 years?

  
(Max Characters - 250, please send an email to comment@merseyrailsurvey.org.uk with longer comments)

About You
(Please tick the appropiate box)

 
Age:
Under 18
18-24
25-34
35-44
45-54
55-64
65+

  

Name:

  

Postcode:

  

If you have any questions about this survey, please call our Survey Information Line on 0845 300 3975.

Thank you for taking the time to give us your views. Your involvement is greatly appreciated.